We hope you Absolutely LOVE our products and continue shopping with us. Our goal is to provide our customers with the ABSOLUTE BEST!
In the event that there is a manufacture defect on your item, you may return most new, unopened items within 14 days of delivery for a full refund, exchange, or store credit. We do NOT accept returns on special orders, pre-orders, or custom items. Returns sent after the 14 days and without contacting us will NOT be refunded. A 15% restocking fee on any item returned due to "change of heart", "did not fit", or "not quite what I expected" will be charged and a SHOP credit will be issued, we do not offer reunds. To avoid the restocking fee you may most definitely do an exchange for another item or receive store credit. Like we mentioned, you MUST contact us within 14 days if you intend to return ANY item back to our store. Any return must be in "new, unaltered, and unused condition" (no signs of wear or damage, within 14 days, and not a custom order). At our discretion after 14 calendar days, we will offer an exchange or store credit only. If an item is received damaged or is shipped incorrectly by us please contact Us immediately. Please do NOT return an item without contacting our Returns department first, we will not accept the item and a refund or store credit will NOT be offerred with out contacting us first.
Absolutely NO refunds on Custom orders, *Pre-Orders*, or orders purchased with a discount of 20% or more.
ALL Black Friday Sales, Small Business Saturday, or any other items discounted at more than 25% OFF are FINAL SALES. We will make some exceptions for exchanges on our Rob & Beets Tees if sizes are available. Please contact us via email.
Customer is responsible for all shipping costs. Original shipping costs are nonrefundable, return shipping are paid by customer too. Returns are processed within 5-8 business days after item is received. Please Do NOT return an item if the above criteria is not matched, our returns department will not accept it.
For Returns Contact Us at:
2065 Lima Loop
Laredo, TX. 78045
Please make sure to check out sizing chart before placing an order on any of our Rob & Beets Tees!
Currently we are only shipping to customers in USA and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
**We are NOT responsible for lost packages that are NOT trackable once they are in the possession of the USPS. In the event, which is rare, that your item has been taking more than expected, we reccomend you contact the USPS before contacting us.**